Return Policies
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Refund Policy - Education Package
Replacements for Defective Materials
If there are defects or mistakes in the Education Package (Level 1), we will replace the item(s) with the same product at no additional cost. Please notify us within 7 days of receiving your order and provide clear evidence of the issue (photo or video).
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Partial Refund Policy
If you are not satisfied with your Level 1 Education Package and there are no defects, you may request a partial refund under the following conditions. You must contact us within 7 days of receipt. The merchandize must be returned within 30 days of purchase. The package must be unopened, unmodified, and in its original packaging. Customers are responsible for shipping the item(s) back to our office in Japan. Once the return is received and approved, we will issue a 50% refund, minus 5% shipping fees incurred by the customer.
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Exclusions
This refund policy applies only to Level 1 Education Packages. Refunds do not apply to Levels 2, 3, 4 & 5. Skincare products are not eligible for return or refund if: they have opened, used, or altered, They are returned without original packaging. Once opened or altered, these products must be destroyed and cannot be reused.
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Refund Policy - Class Enrollment
IIF you notify us more than 30 days before the first day of your class, you are eligible for one of the following options: a full refund, minus a 5% service fee. Or a 100% credit that can be applied to any other class.
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Refund Requests Within 11-30 Days of First
IIf you are notify us between 11 - 30 days before the start of your class : You are eligible for a 100% credit toward another class or a full refund minus a 5% service fee.
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Exclusions - Less Than 10 Days' Notice
If you notify us 10 days or less before the start of you class, NO refund will be issued,. However, you may transfer your full class credit to the next avaialable session of the same class.
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Refund Policy - Zoom Classes / Lessons
Once you have signed up for a Zoom class or lesson, no refunds will be issued under any circumstances. However, we understand that unexpected situations may arise. In such cases, we offer the following flexible options.
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We understand that unexpected situations may arise
In such cases., we offer the following. You may transfer your payment to the next available session of the same level OR you may request store credit for use towards any merchandise available in our online shop.
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Please Note :
Transfers or credit requests must be submitted at least 24 to 48 hours before the scheduled class time. Credit cannot be applied to future online classes or lessons - only merchandise in our store.